Q: What types of messes can the Vortix vacuum handle?

A: The Vortix vacuum is designed to handle messes of all sizes, from dust and dirt to larger debris like leaves and small stones. Its powerful suction can handle anything you throw at it.


Q: Is the Vortix vacuum easy to clean?

A: Yes, the Vortix vacuum is easy to clean and maintain. Its removable dustbin and washable filter make it simple to clean out any collected debris or dust.


Q: Is the Vortix vacuum cordless?

A: Yes, the Vortix vacuum is wireless and cordless, making it easy to use and move around. You won't have to worry about tangled cords or limited mobility.


Q: Can the Vortix vacuum be used as a blower?

A: Yes, the Vortix vacuum has dual functionality and can be used as a blower. Its powerful airflow speed of up to 65000RPM provides super airflow for unlimited deep cleaning and inflating.


Q: How long does the Vortix vacuum's battery last?

A: The Vortix vacuum has a long-lasting battery that can provide reliable cleaning power for extended periods. Its battery life can last for several hours on a single charge, depending on usage.


Q: Is the Vortix vacuum durable and reliable?

A: Yes, the Vortix vacuum is designed to be durable and reliable for long-term use. Its sturdy construction ensures that it can withstand frequent use, and its long-lasting battery means you won't have to constantly replace it.


Q: What types of surfaces can the Vortix vacuum be used on?

A: The Vortix vacuum can be used on a wide range of surfaces, including carpets, hardwood floors, tile, and even upholstery. Its versatile design makes it a great choice for all your cleaning needs.


Q: What accessories come with the Vortix vacuum?

A: The Vortix vacuum comes with a range of accessories to help you clean any type of mess. These accessories include a crevice tool, a dusting brush, and an extension wand, among others.

Q: How can I contact Vortix?

A: We would love to hear from you! Please don't hesitate to reach out to us at contact@thevortix.com for any assistance you need. Our dedicated customer service team is always available to help you with any questions, concerns, or feedback you may have.


Q: Can I change or cancel my order?

A: At Vortix, we strive to provide our customers with the best possible service, including fast and efficient order processing. In order to ensure timely processing of orders, we kindly ask that any change or cancellation requests be submitted within 5-10 hours of placing your order. Unfortunately, we will be unable to accommodate requests received after this time. Thank you for your understanding and cooperation in this matter.


Q: What payment methods do you accept?

A: We accept all major credit cards (VISA, Mastercard, AMEX).


Q: When will my order be processed?

A: All orders are handled and shipped out from our warehouse. Please allow extra time for production/handling time which will process within 1-3 business days from the order date and shipped the next day after processing day. 

*Please note that we don't ship on weekends*


Q: My tracking number isn't working. Has my order been shipped?

A: We process orders 1-3 days after purchase and ship them to you. If your tracking number doesn't work after 5 days, please contact us at contact.vortix@gmail.com, and we will personally track down your order for you.


Q: How do I return an item?

A: Please contact us at contact.vortix@gmail.com to initiate a return.


Q: What if the item(s) I received are defective/incorrect/damaged?

A: If you receive merchandise that is incorrect, missing, and/or defective, please contact your shipment carrier immediately. Include your order number, photographs of the item(s), and all related references upon receiving your package. Vortix is not liable for any packages damaged or lost during shipping. If you purchased an incorrect item, simply purchase the correct item. Once the incorrect item has been delivered, send it back to us, and we will issue a full refund.


Q: When will I receive my refund?

A: All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, please contact the bank/credit card company. It may take some time before the refund is posted to your account.